Frequently asked questions

Please see below some frequently asked questions; if you have any further questions please don’t hesitate to contact us via telephone or email.

My company accepts credit cards – Is it still worthwhile to place an ATM Machine?
Absolutely! This will not only put available cash in the hands of your customers, but it will also help save you money on your credit card processing fees.

How long will it take to get an ATM?
When do you need it? Usually it takes between 2-14 days for the ATM to be installed and running.

Will it cost me anything?

What ongoing fees will I be required to pay?

So all I need is a power point?
Correct! All you need is a standard 240V power outlet.

How much is the rebate?
We pay generous rebates to merchants and find a figure that satisfies both parties. The rebate depends on where the ATM is installed and the expected volume of customers using the terminal.

Who fills the machine?
We provide two options. You the merchant/business owner can fill the machine, or we can organize for an external provider to fill the machine. The ATM should be considered as another till.

If I am filling the machine, how do I get the money back?
The money that has been dispensed from the ATM during that day will electronically be deposited back into your nominated bank account automatically overnight.

If I am filling the machine, how much cash will I need to put in the ATM?
This will all depend on how busy the ATM is. It is important that the ATM always has cash in it for the convenience of the customers. You can check electronically how many notes are left in the system, which is one way of checking whether the ATM is due for another refill.

Is the ATM secure?
Yes, the ATM is bolted to the ground.

Is there any minimum and maximum cash withdrawal limit?
Generally the minimum cash withdrawal limit is $20 and the maximum cash withdrawal limit is $250. We take a holistic approach to all our clients situations, so we allow the merchant to choose the minimum and maximum cash withdrawal limits.

I don’t trust having money in the ATM overnight?
Like your normal cash till, the till is removed every evening or the cash is taken out. Most merchants remove the cassettes from the ATM overnight and leave the door open so people know the ATM is empty. If you want to keep the cash in the ATM overnight, an electronic PIN protected lock secures it.

Do I need to insure the ATM?
Most merchants have been able to add the ATM onto their existing contents insurance policy. In saying this however, this should be discussed with your policy provider.